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I have reviewed the file. I see now that entering $0 in Box 1 does create an error in the final review.
To resolve the error, enter $1 in Box 1 for the IHSS W-2. Select Nontaxable Medicaid waiver payments for the W-2 from IHSS as before.
You will see a follow-up screen (see screenshot below)
Select the radio buttons as shown, that all of the $1 is difficulty of care payments, and that you got more difficulty of care payments that weren't in box 1. Enter the total payments not included in box 1 in the box provided.
This will resolve the error that prevented e-filing, and allow you to get the excess SDI credit.
Thank you for reporting this issue. I will elevate the issue, and that the TurboTax help article should be reviewed for revision.
