If you are still having issues, you can try power cycling your modem and router (if you have one):
- Unplug both your modem and router.
- After a couple of minutes have passed, plug your modem back in.
- Wait until it has completed restarting before doing the same with your router.
- You can usually tell if a router or modem has fully restarted when all the lights have stopped flashing and remain solid.
For more help with your internet connection, see Microsoft's
help articles.
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