After 3 hours on the phone with Atwannette and then an hour with her supervisor Unique, we figured it out. My Windows Installer service had been turned off and I had to manually turn it back on by typing "service" in the search bar on the bottom of the screen and scrolling down to Windows Installer. Right Click then turn on.
We finally figured it out after getting a 193 error for the Glance Guest download.
