Double check you're logged into the correct account. Intuit has screwed some stuff up while merging mint, turbotax, etc into intuit accounts. For me, this caused me to do my taxes for 2 years on my mint login without knowing it because my mint login used the same email/userID as my turbotax login before they were merged with intuit.
Even though mint is intuit, you cannot directly log in to turbotax with your mint credentials. What you CAN do (and what you might have accidentally done) is log in to mint, and THEN go to turbotax and it will just keep your same credentials logged in.
Try this solution/workaround
- Go to mint.com (or another intuit owned/acquired website you have an account)
- Log in
- In the bottom left (for mint) click on "Intuit Account"
- On the intuit account Overview Page there should be a card with "Go right to your products" with TurboTax listed
- Click on TurboTax, you'll get a pop-up saying you're headed to turbotax, tap ok
If you don't see TurboTax on step 4, then this wasn't the account you used to do turbotax
