Get your taxes done using TurboTax

I have a similar problem.  The program loads to the computer, and then when I try to launch, I get a message saying "you are not connected to the internet."  I have uninstalled and reinstalled the program several times, always with the same result.  I downloaded the software from the turbotax website, same result.  It says not connected to the internet, which is absurd because 30 seconds earlier I had just downloaded the software.  I've spent hours on telephone with help, and they can't solve the problem.  I even uninstalled my McAfee antivirus.  Still won't work.  Obviously there is a problem with this year's program, but the company doesn't seem to acknowledge it