I requested a refund for this reason and they denied it. They said “We are unable to process the refund for TurboTax Online product Case #_____ because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.”
I submitted another refund request stating that I did pay in hopes of filing but couldn’t because they don’t have the forms ready after saying they would on 2/14 and 2/21. Waiting to hear back on the second request.
