Turbo Tax errors out when attempting to pay

I'm ready to file and I click on I want to pay with a credit card and then the next screen is an error message saying "we've hit a snag" and that's it.  No error code or anything.

I don't even get to the point where I can enter a credit card.

I've called customer support and they said I can pay over the phone.  I asked how that will allow me to then file my taxes and they don't know.