My account was closed the day after I received my advance. I was told to create a new account and they would transfer my funds into it. Didn’t happen. Then I was told by someone else that I would receive a paper check. A month later, nothing, expect me calling every other day and me constantly being told they will escalate my issue to their higher department (that I cannot speak to because apparently that higher department does not accept phone calls). Today I got a notification from my Credit Karma app that the remainder of my refund was deposited into the ‘closed’ account. After waiting on hold for an hour, I was told, yes, they had received the direct deposit into the ‘closed’ account and that I would receive a check for it. When I brought up that I had not received a check for the first amount, I was again told it would be escalated to this mysterious higher department that I again could not talk to.
