After calling tech support and trying various solutions, none of it worked, so I ended up manually entering my data. If anyone else is having issues, here are some other suggestions that tech support gave me:
- Changing the screen resolution
- Logging out/logging back in
- Uninstalling/Reinstalling
The cookies/cache clearing didn't help either.
It's strange, because opening browsers from TurboTax itself works. For example, if I click a Help link in the software, a new tab opens no issue. It only doesn't work when I try to open a window during the import process.
Oh well, it's disappointing, but I ended up spending more time trying to fix this than just entering my own data, so I won't be spending more time on this. The main reason I bought TurboTax is for more convenient importing options, but now I know at least for me, it won't be worth it next year.
