Please stop giving generic recommendations of clearing cache or deleting cookies or telling people to completely uninstall and then re-install the software. All this is doing is wasting even more of the customers time and is not actually the problem. Just admit that turbotax sold these state software packages without them actually being ready and available. This is the reason the software isn't even downloading from the very start. It's not always about not being able to file the return the problem for most is the software does not download immediately after purchase. This is not a cache or cookie issue. I know this because when I go to my online account and show my purchases and files available for download every other year has the download button available except this years, which tells me there is no product available to download even though you are selling it as though it is. And Turbotax Intuit refuse to just be honest and say the software is not available yet to download. And the fact that business users have to file in less than a month now is a very big problem for Intuit Turbotax.
