Only the billing department will be able to fix this. You need to contact customer service between the hours of 9:00 PM - 4:00 PM Mountain Time. Monday thru Friday only,
Most of the customer service people will not know what to do so tell them you need them to contact the billing department. If they don't how to do that, ask to have a manager call you back. Once they get to the billing department, that department can fix the hold on your account.
