This is great to know .... been banging my head against the wall for 3 days now. Day 1: Turbo Tax phone rep says "must be a bad license code" and gives me a refund on the PA state order made direct w/ intuit. Also, advised to return CD to 3rd party seller, who kindly provided a replacement today (at the same discounted price from weeks ago ...very nice).
Today: went thru the whole uninstall process and loaded License Code from new CD .... re-entered all of the info for Federal Partnership return, but hit the same death loop within turbo tax when trying to do PA State (you have it downloaded, so go ahead and download again ... ok it's downloaded - rinse and repeat back at start State ... to no avail).
Ended up on phone again.... even worse than Day 1 ... this time they said take CD back, and we can't even initiate a refund until the purchase is posted in the intuit system and I'd have to call back in a few days. Here's the best part ... they proposed a solution that I sign up for the Turbo Tax Live online, which would cost $489 to walk me through a federal return that I already completed, with additional cost for State support.
Yikes - I hope this gets squared away soon and that the Turbo Tax support line is made aware of the issue - so, so glad I stumbled upon this online chat where others are seeing the same concern!
