It says to pay over the phone if the payment isn't working. You call the phone number and give them a serial number and theyre supposed to take your credit card info and give you a confirmation code. I did this last year so I know how it's supposed to go.
Spent 5+ hours on customer service over 6 different phone calls. Have been trying to pay this 20 dollar fee for 2 weeks. They cant figure out how/where to enter the serial number and cant give me a confirmation code. I was charged already and cant e-file.
If the customer service/sales department cant take payment over the phone and provide a confirmation code , there is a systemic problem. Every time I call they try to teach me how to buy turbotax or attempt to take over my browser even though it's a desktop service. Do they not have a sample program they can work through?? None of these work because the desktop software requires me to input a confirmation code. Im completely stuck.
Have to return CD and find a new method to submit taxes
