Pop up to pay to file is blank

I have gone through all the steps to file my taxes, but when I try to pay to file the screen comes up blank. There is a small box that comes up that says do you wish to save your file before proceeding (or something very similar) and you can either pick ok or cancel. One I click ok, a separate window comes up, but blank. I have filed with turbo tax for several years and this has not happened to me. This is also not a new computer. I have enabled pop ups, changed screen scaling (per another thread for this same issue) and I am still having the same issue. Logged in, restarted the computer, cleared cache....all the things I can think of.