Did you buy the TurboTax Online or the TurboTax Desktop/Download software? What error message are you getting?
Whether you are using our TurboTax Online or CD/Download version, please follow the link below relating to your version of choice to receive the guidance you need.
In the online edition of TurboTax, how do I use a prepayment code?
Understanding your TurboTax product license code
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