yltt
Returning Member

Can't import 1099 from Broker (No browser pop-up)

I am using the TurboTax Deluxe desktop software (not the web version) on Windows 10, and I am trying to import my 1099s from my financial institutions/brokers. However, I get stuck on this step that says "We'll open a tab in your default browser to get started..." where I click OK and no windows pop up. (See below)

 

turbotax.png

 

I have tried using the following default browsers:

- Chrome

- Firefox

- Microsoft Edge

 

I click "OK" and absolutely nothing happens, no windows open.

 

I have tried importing from different brokers both Charles Schwab and Fidelity. The same thing happens.

 

Any idea what's going on?