Yes, at 3:33pm today central time, i received a call back from Joyce, i think that was her name—i had spoke to a tax expect earlier and she was very helpful and respectful and i indicated this on her survey but i lost my internet connection before i was completed. The second call at 3:33 i must say left me shaking with disbelief to how i was spoken to—please, please listen to the conversation since the message said its recorded. She spoke down to me so disrespectfully, so rudely, so hurtful—obviously, i never received her survey—my cell number is [phone number removed] if u need additional information—to be honest, im scared to request another call for assistance in that i dont want to experience this again—it was a painful experience—please, please look into this as she should never again pass on this horrible experience to anyone else who needs turbo tax assistance—thanks!!!!
