Thank you for the update.
I would like to take a closer look at this situation, as the solution we posted, entering zero in box 1, had previously been working for other users.
To help us troubleshoot this, you can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Online users:
Go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up that says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.
If you are using TurboTax Desktop please comment back and I will give you those instructions.
After sending the diagnostic file -
You can enter $1 instead of $0, which should clear the error and allow you to e-file.
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