The box 1 of my W-2 showed the number, but the number did not show up on my 1040, I did not get 1099-R for my 457 plan. I input the number for 2021,2022 and 2023 tax returns, the software only work for me on 2021tax return. I have been used TurboTax since 2009, had no issue until this year, then I realized this issue actually happened at last year.
