I called and was on the phone for over an hour. These support person didn't even know there was a Business software. She kept trying to get me to use the web browser. I said this is a windows application and it didn't seem to register that all I needed to do was enter everything on line. I asked directly if "Shelia" had ever used the business software. No answer. Just kept saying, "Go to Turbotax.com and enter your user name and password then you can do the state..." It was as annoying as the software. I followed the directions given by Shelia and just kept asking then what form. I said 1120S because I am an S-CORP and I need access to Ohio Forms.
