My recommendation is for everyone on this forum to call TT support and let them do their thing. Full disclosure---They have no clue how to troubleshoot this issue and will completely waste your time for an hour. If you're lucky they will get a few of their managers involved to screen share with you. They will give you many different solutions and fixes----I had to decline when they suggested that I needed to do a CLEAN INSTALL OF MY OPERATING SYSTEM!!!!!! That's where I draw the line. I swear the last support agent had her dog barking and baby crying in the background. It was a bit annoying. The last supervisor apologized a dozen times and gave me a credit for the $50 for the download. He gave me a link to download the program again. I had to give my CC information again to download.
Next year I'm applying for a job at Intuit----work from home-----no required tax skills or previous experience.
