What is the problem with Form 5695 and when will it ACTUALLY be corrected?
There is nothing on the web base interfaced that indicates any sort of ongoing issue, but my return has been rejected twice even though I've "followed all prompts" and completed reviewing indicated sections. The software seems to be stuck on two fields in the "Residential Clean Energy Credit Smart Worksheet".
After attempting to get an intelligent answer from your AI chat bot and then being given a number to a AI voice bot by the AI chat bot, I finally trolled the internet to find a number that would connect me to an actual human being.
I've spoken with 3 phone CSR's now and they have all been extremely helpful and friendly. The 3rd CSR I spoke with informed me that there is an ongoing problem that isn't expected to be corrected until 23 February. Is this accurate? I'm positive I'm not the only person with this issue so some real communication from Intuit would be appreciated. I understand no system is perfect, but when it feels like Intuit is attempting to hide this issue and play "the check is in the mail" game, it doesn't give me much faith in using TurboTax any longer.
