I was looking at H&R Block this year - it's cheaper, but I was concerned about using unfamiliar software. However, after the trouble with the software last year and now this problem this year, I will be switching next year. I would switch this year if I hadn't already bought the software from Amazon, as it's nonrefundable. Intuit used to be such a great company but they've deteriorated so much. I had to move away from QuickBooks after multiple problems and now TurboTax is out as well. You can't charge a premium price for a subpar service.
