It took me 5 hours 7 employees and like 9 phone calls to figure this one out. Its a problem with your account and only billing can fix it. Luckly Erica my last live help assistant was able to nail down the issues and get in contact with them. Save yourself my headache and loss of a an afternoon off and just get help from a live agent and tell them it's a problem with billing hopefully you will get Erica.
