Same. I attempted to correct the "expert" with no response. Every article/thread I have read regarding this issue, none of the customers received any information about their accounts being closed. We all legit logged into credit karma and the account was just gone. I find it very unprofessional from both companies that no one is taking responsibility. It is very clear per everything I have read that every one who got the refund advance once they filed had their account with Credit Karma closed on 1/25/2024. I still have yet to get a straight answer on what is going to happen to our money once the refund is approved by the IRS. Credit Karma reps have provided me with completely different answers each time. Some say that they will be mailing us a check 7-14 days after the refund is received, and other reps state they will be sending the money back to the IRS and the IRS will then issue a check and that that can take up to 10 weeks. I am 30 and I have been using TurboTax since I was 18. I have never had any issues with them until now and as a long term customer it is pretty disappointing that there is no real resolution or reason as to why all of our accounts were closed. Credit Karma also stated that because the auto system closed the accounts that they were unable to reopen them but I find that very hard to believe. I feel on both ends no one really seems to have any real answers nor does any rep I have spoke to seem to even care that this is a issue for thousands if not millions of people.
