Today at 10:08 CST I was able to update my desktop Home and Business tax software and successfully file my taxes electronically.
Shame on TT for the way they handled this debacle. No direct communication to those who had posted on the Community bulletin board. A couple of days ago, I did, however, receive an email asking if my issue had been resolved, but they knew it had not been resolved at that point in time.
This morning, no communication directly from their support staff stating the fix had been made.
They created CHAOS among their faithful customers, to the point that most are considering moving to another provider. It boils down to simply keeping the customer informed, which they did the poorest job possible.
It is unfortunate that large companies lose touch with their customers and take them for granted. That is not a successful business model.
