Yes, if you are referring to getting an email that your account was accessed, that is a security measure by TurboTax to let you know when someone signs in on your account.
If you get this kind of email after signing in to your own account, you can disregard it.
TurboTax is committed to protecting your personal information. If we detect that certain types of your information are being used in more than one account, we’ll notify you to make sure that you recognize the activity.
Here are some of the reasons you may have received this email:
- You have used TurboTax in the past and are using a different account this year. This can include moving from our Desktop product to our Online product.
- You changed your filing status from last year, and for that reason, are filing with a different TurboTax account this year.
- You have created multiple TurboTax accounts this year, or in prior years.
- You have filed for dependents, or another family member, in the past and the email is referring to their personal information.
If you have not taken any of the actions noted above, it may indicate that someone is trying to use your information to file a tax return. Please Contact Us and one of our agents can assist you.
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