Is there anything in boxes 18 and 19?
If there is nothing in box 19, then you can delete boxes 18 and 20 (this might solve your issue).
Are you auto-importing your W-2? If so, can you delete the W-2 in TurboTax and type the W-2 in by hand? Since TurboTax has to work with so many disparate partners to download forms, something things happen that are out of our control.
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