To chat with a representative you must use TurboTax Live's chat feature. This feature is available 7 days a week, from 5 AM to 9 PM PT.
To access the chat feature:
- Sign in to your TurboTax Live account.
- Select Live Help on your screen.
- Select Connect with live help, enter your question, and select Continue.
- On the next screen, select Chat. Enter your details and select Get a chat. You will be connected with a specialist as soon as possible.
- When you’re finished, close out of the chat box and select Exit chat.
If you minimize or lose your chat conversation, select Live Help to reopen your chat window and continue.
