Hi Amy,
Thank you for your message. I followed your directions. When I clicked on Update your Computer Program , it said "your software is up to date" so that was not a problem.
Then I went into Forms, Schedule A and right -clicked on the relevant number. It brought up a drop-down menu which included Data Source, but all the menu items were greyed out so I could not click on anything. Therefore that did not work.
I can see the missing information on the forms and have tried multiple times to manually type in the information. However, when I click on the box to enter, it becomes light blue and it will not allow me to enter anything.
On Friday I spoke with a TT representative to ask a question on a different matter. The representative was named Yichun. After she gave me the answer on the different matter, I told her about this problem, and she took some time to trouble-shoot it but she could not find a solution. She then took a few screenshots of the relevant schedules/worksheets (with my permission) and said she would escalate it to another department and call me back after she had an answer. She called me this afternoon and said that TT now recognizes the problem is due to a defect in TT programing, and that it has now been submitted for correction to the programmers/coders. She said that it would take quite a while to fix and test the program before an update could be released.
She mentioned a work-around if I could not wait for the release of the corrected version. The work-around involves entering a dummy charity for a $1 as the fifth entry on the list of the non-cash contributions, and that dummy charity would push the others to show up page 2 of Form 8283. I had thought of doing something like that myself, but was concerned it would cause a problem with the IRS and delay my refund. If I do not enter a dummy charity (to be called "Fix for TurboTax defect) to force the other charities so show on page 2, my alternatives are (1) wait for TT to issue an update with the corrected version, or (2) print out the return, hand-write in the information that does not show, and mail it in. Both alternatives would result in a much longer wait for my refund, which is fairly large.
If you have any further insights or suggestions, please let me know.
Thank you!
