This article really is not helpful to those of us experiencing this issue. None of us have received a letter requesting verification from the IRS. All of us are getting this message simply by checking the status of our refund. Going through the ID.me process does absolutely nothing to resolve this issue. It would be great if TurboTax could try to use its resources to confirm exactly what is going on in this situation and provide useful advice and direction for next steps instead of a link to an article that is irrelevant.
