Hello CatinaT1 (Employee Tax Expert).
RE: See Following & Send to Software Team
1. Unable to Print/Save South Carolina Tax Return
2. Error Message after Completing "Sign Up For Email Notification."
Desktop TurboTax Deluxe 2023, Federal & State Tax Return [Amazon Exclusive]
Windows 11 Home
I am a long-time Turbo Tax user. I never encountered a problem in past years. You need to contact TT software development. This bug has affected other people.
Issue:
After I completed and E-filed both Federal & South Carolina tax returns on February 5, and they were accepted by each a few hours later, I am unable to Save/Print the South Carolina Tax Return. Only the 2023 Federal Tax Return can be printed/saved.
At the Print/Save Page it says, "Your South Carolina return(s) is currently unavailable to view, print, or download because some forms haven't been finalized yet."
When you click on the link = "Notify me when my forms are ready" you get "Sign Up For Email Notification." After you enter your email & confirm email, the following Error Message appears:
"Unable to load messageid No forms or products have been specified. Please close the window and try again. for en_US." I have tried multiple times over the last week, cleared cache blah blah blah - no fix.
Please Note: Both Federal & South Carolina Tax returns were e-filed, accepted, and Tax Payment from my bank was processed by South Carolina & Federal Return refund is scheduled. So, it appears the SC State Return was good enough with all necessary forms when e-filed.
Please Note: Also in this online thread, another user brought this exact problem to the attention of TT. This person encountered this SAME problem "BEFORE return was E-filed" and was discovered when they attempted to Print/Save BEFORE filing in order to first review the return. This person noted that they deleted the South Carolina return, installed new, went through process of completing return again, and this time there was no issue and was able to save/print both Federal and South Carolina State Tax Returns.
"I Can't Do" what the previous person did and delete SC form as I encountered the problem when I went to save/print my returns AFTER I e-filed and both returns were accepted. No clearing cache or other basic remedial recommendations will work.
I need to have Turbo Tax fix this problem with a software update specifically for the South Carolina Tax Return so that I can print/save my SC return which will also be needed next year when I file for 2024.
I tried to be as specific and concise as possible. Please have someone address this issue. Thank you.
