There is no "floating Live help button" in the bottom right corner of the screen. There is an ask the expert panel in the top right of the screen but that only asks me if I want a phone call from an expert. The link that is included in the two emails I was sent lead to a TurboTax page that asks me how I want to start a return. In no place that I can find is there a link to access any messages. The "Live" experts I have spoken to are very obviously not tech-savvy and have been no help. I am extremely disappointed in the lack of technical support regarding this issue.
