Thanks, but ended up being a frustrating waste of 40 minutes when I called this morning. Explained exactly what happened and just kind of went around in circles with the agent after that with him saying he couldn't see the transaction even though I gave him the exact date and afternoon in which it happened and advised the two credit cards charged. Given what I heard this morning, I'm concerned now that Turbo Tax / Intuit even has any of my confidential information! After 40 minutes, he was saying he was trying to do the refund, but it wasn't going through, so he gave me a case # and said he was sure it'd be done in 30 minutes. It's now been hours with still no credit, and I doubt I'll see it. I'm not happy with Intuit at all, but for $20, I'm not setting on the phone for another go around like I had this morning!
