I am trying to efile my state ca,ia, va returns. why cant i get pass screen we restored all products associated with this account? i've already paid for the efile.

I am using turbotax desktop home and business 2018. I am ready to file my state return, but I come to a window that says " we restored all products associated with this account" and then it takes me to a payment screen but I've already purchased the states efile for 24.99. So im stuck in a loop and don't know how to get out.