It would be helpful to have a TurboTax ".tax2023" file that is experiencing this issue.
You can send us a “diagnostic” file that has your “numbers” but not your personal information.
In TurboTax for Desktop, go to Online in the top menu, then choose "Send Tax File to Agent."
You will see a message explaining what the diagnostic copy is. Click Send on this screen and wait for the Token number to appear.
Reply to this thread with your Token number and tag (@) the Expert who requested it. This will allow us to open a copy of your return without seeing any personal information.
We will attempt to determine what exactly is going on in your return and provide you with a resolution.
@jrschmitt1943
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