Get your taxes done using TurboTax

Really dude? That was the longest most winded piece of a post I've seen on here, so congrats. It's more likely not to be read by anybody with respect for their time because it's so long. Heck, I didn't even read past the first 2 sentences. You need to get out of your **Bleep** abut being "under privileged" or whatever that rant was about. From my life's experience of 40 years or so, the person you're replying to is 100% correct about the outsourcing of customer service & the huge amount of stuff lost in translation. If you can't realize they are right you're an idiot.