I am, using the desktop version. I did end up calling support and working with a representative. Turbo Case [phone number removed]. He connected to my desktop and saw the issue firsthand. He had to contact upper-level support and they retrieved my diagnostic file. The technician had us manually enter an adjustment under Other Adjustment to Wages. However, there should be an update made so that this is handled automatically so that others do not have this problem. Let me know if you still need my file after reviewing the case number I provided. Another issue that comes up is that I am unable to file electronically. I get a message indicating that since my W-2 has 0 for Box 1, I have to file by mail.
