Software not functioning correctly

I have the 2023 desktop software.  When I enter 1099-misc for royalty income, the information is feeding the royalty income screens but when I look at the summary page, the income shows zero and there is no depletion calculated.  If I click on the ? next to royalty income, the amount entered from the 1099 shows.  I have deleted the software and downloaded the software from the intuit website with no change to the results.  I did not have this kind of issue doing my 2022 taxes.  I have also done disk cleanup and cleared browser cache with no change in the results.  Has anyone else had this issue?  I have been unable to reach live support because the machine answering cannot understand the spelling of my last name.