Roo, if your position isn't a sales role or included as the sales department of your company, and doing upsells isn't in your job description, and you didn't go into your job with that expectation clearly discussed, then either the role and company position has changed, or you have been taken advantage and should save yourself -- as well the emotional trauma -- by finding a better position with a more transparent company. I did a tech support job at a well-known website and domain seller (not mentioning names either) and when they pulled this tactic, asking system admins to start upselling, many of us left for other companies.
