Can anyone figure out why Turbo Tax Deluxe is now charging a $40 Refund Processing Service Fee when you go to file your federal tax return? I paid for Turbo Tax Deluxe, the agent on the phone hung up on me when he couldn't answer when I pushed pack for detail. Before hanging up, he said there is a form you can submit to get a refund of the $40 refund fee- but the website doesn't say that anywhere. How do many thousands of consumers know about that unless they take the time to call? I have been using Turbo Tax for years, always have a refund and have never been charged a processing fee for the refund before. As far as I know - the IRS processes the refund- not TT. Does anyone have any insight as to why this is being charged?
