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yea same here I received the same message tried to verify threw I'd me cuz that's what it says u can do! to get the same dang message we r not able to verify ur identity here is ridiculous if u ask me !! Now who knows when we'll see our refund I was counting on that money to get me n my daughter a apartment we just got evicted now I don't no what I'm gonna do 😒 but good luck hope you get urs taking care of soon have a great night!🙂