Hi -
I did not write the original inquiry, but am having the same problem.
I'm using Windows, TT Home & Business. The file I'm trying to bring up is last year's return that is on a pdf file. Your note on that screen says "We support files from TurboTax (.tax2022 & .pdf)", so why it is not coming up? I spoke with Devi at length a few days ago and someone from the back office was supposed to get back to me.
2022 taxes were done from a cd, and this year I uploaded the program from online.
Help. Thanks Jude
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