JulieS
Expert Alumni

Get your taxes done using TurboTax

You can clear the cache and cookies on the browser you are using when you try to e-file your return. If you are using a Mac, that is probably Safari or Firefox. 

 

  1. Close TurboTax.
  2. Clear cache and cookies.
  3. Open TurboTax. 
  4. Let the program update.
  5. Try entering the RTN again. 

 

If this still  doesn't work for you please contact Support. 

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