Hi DanP0428, I am having the same issue below. I have tried to pay with my credit card, I have tried to pay with my Fed refund and I keep getting the same error that we hit a snag, try again.
You mention below " The billing department has a hold on your account", what does that mean and why? I have never had an issue filing with Turbotax until this year. I asked the rep to escalate my case and she they did all the trouble shooting they can do and that I should file an extension. I asked how I can file an extension if I can't submit my return? She also told me to just mail them in or go to another company to file. I just want to submit and get my refund and be done.
