This rejection code seems to indicate that the Primary taxpayer Prior-Year adjusted gross income (AGI) did not match the Prior Year AGI on the Illinois Department of Revenue (IDOR) production file.
If your AGI was adjusted in the prior year due to an amendment or correction by you or IDOR you should report the most recent AGI.
It may also mean that there is no prior-year return on file with IDOR. If you did not file with Illinois in prior years, that may be the issue.
Check your AGI and make sure it was input correctly. Your AGI can be found on line 11 of your Form 1040.
You can preview your prior-year's tax return by doing the following in TurboTax.
To fix your rejected return, sign in to TurboTax and select Fix it now or Revisit, and we'll guide you through fixing and refiling your return.
You can also troubleshoot by finding your rejection code. It's in the email you received, or you can view it in TurboTax after selecting Fix my return. Here's an example:
It may also be an identification verification error. Either there is an issue with your state ID card, the prior years Adjusted Gross Income or the 8 digit Illinois PIN, whichever you are using to prove identification. Look at those inputs and see how they were entered.
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