If you look at all of the comments they are all pretty clear on what is happening. We finish our Federal Business taxes (using desktop version not online version) and then it goes to start state (PA=partnership in my case) it allows to purchase the download through our turbotax account and then download now through the software. Screen pops up saying let's download and install your states etc etc. click ok. turbotax 2023 - updater runs saying "getting your state" and completes with your "software is up to date". Click ok. Goes back to screen to click on start state returns. Click that and it's right back at the same pop up box about purchasing/downloading state again.
Also, when I go to my account online to look at all of my purchase history it shows PA-partnership there as purchased but there is no option to download it. All prior years show and are available for download. This tells me there is no file ready.
Finally, it would be simple for employees of Turbotax just to install the software themselves and verify what happens rather than asking the customers when all of the comments are the same.
