Get your taxes done using TurboTax

While I appreciate a reply, I don't feel like my post was read as I said I literally cleared my cache, please don’t tell me to do so. I also talked to the TurboTax customer service team, who, after 3 people over 2 hours, could not resolve this issue and admitted it was a TurboTax problem. Please stop peddling this answer of "clear your cache and cookies". It's not helpful. Additionally, I did TurboTax online so it’s not an issue of updates. We need to read that the issue was fixed on the TurboTax side.