GLITCH WITH 2023 SOFTWARE - 5 LIMITS WITH EACH LICENSE - REJECTED TAXES

I normally do my family's taxes. There are five of us. One of the family members taxes were rejected due to an error in the SS#. When I corrected the number and am trying to resend it, it is now stating I've reached the e-file limit of 5 returns. 

 

My transmission didn't go through.

 

I know this year we are required to register our software. 

 

Has anyone encountered this issue?

 

Someone please help.