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Get your taxes done using TurboTax
what's in box 16? it's almost impossible for box 17 to be greater than box 16. however, box 16 and box 1 do not have to agree. $38K seems wrong.
if you imported something may have gone wrong. in this case you need to look at the actual w-2.
also if you kept your pay stubs you can add up the state w/h on them
this can also present a federal issue if wrong. schedule A taxes are limited to $10K but if that $10K allows you to itemize when ithe correct amount would produce a lower deduction or not enable you to itemize, then in the future should the employer correct the W-2 you have to file an amended federal return and then possibly owe taxes penalties and interest.
I would also say not to file until this issue is resolved.
if this was federal w/h, you would be instructed to contact the iRS
I don't know if the state would do anything but it wouldn't hurt to contact the state department of revenue to see what they suggest or will do?